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Refund Policy

  1. In the event of cancellation by you, a full refund will be payable if such cancellation is notified in writing to the DHC Camp Director (chris@dubaiholidaycamps.com) at least 72 hours before the commencement of the camp. The refund (minus cancellation fee, see 5.3) will be paid either by cheque or cash not later than 5 working days after receiving the request by e-mail. Please note payments made by credit card may take up to 20 days before a refund can be issued.
  2. Partial refunds for weekly or monthly bookings will be calculated as follows: For example you booked one week and you want o cancel 2 days then we are refunding the difference of 3 x daily rate + cancellation fee and the weekly fee you originally have paid). The same applies for a monthly booking.
  3. The cancellation fee is 50 dhs/ child for refunds up to 1000 dhs and 100 dhs/ child for refunds above 1000 dhs.
  4. No refund or credit will be given for missed days due to sickness or other reason unless DHC Camp Director has being notified in writing at least 72 hours in advance.
  5. If, for any reason, the camp is cancelled by DHC, the total liability of DHC will not exceed that proportion of the fees DHC have actually received. No administration fee will be charged in this case.