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FAQ’s – Dubai Holiday Camps

Please also refer to your Important Information sheet, you will find this attached to your booking confirmation email.

1. I have booked transportation for my Child, When and where will they be collected?

We conduct “test trips” every Saturday. You will be notified each Saturday via text with your specific timing of pick-up.
If you have not received a text by 4pm then please call 0501636292.
If you have requested a car seat, for your child, it will be installed on the “test trip” the Saturday prior to the camp start for that week.
All of our buses are equipped with safety belts as per UAE law and a female bus monitor will be on the bus at all times to guarantee your child’s safety.

2. Who should I contact if I need to cancel my camp registration and I want a refund?

Dubai Holiday Camps operate a 100% money back guarantee policy. In order to receive your refund if you need to cancel your registration please contact our office on 04 420 3732 otherwise you can e-mail: chris@indigouae.com

Please use this link to view our refund policy:
http://dubaiholidaycamps.com/returns-refund-policy/

3. What is the deadline for my payment?

We advise payments as early as possible to secure spaces however the official deadline is 5 days prior to camp.

4. How many activities per day can my child participate in?

Dubai Holiday Camps organise daily schedules with up to 5 different activities per day. The schedules are different everyday to keep it fun and interesting no two days are the same.

Dubai Holiday Camps also offers excursions during Summer Camp only for the 5-14 year old age groups on either a Tuesday or Wednesday each week. The excursions include trips to Ski Dubai Snow Park, Ice Skating, Bowling, Rock Climbing, Café Ceramic, Dubai Dolphinarium, Kidzania and Sega Republic.

5. Is the excursion free of charge?

No, the excursions are NOT included in the camp fees and are an additional cost of between
30 – 125 AED and the price will include the transportation to and from the excursion from the original camp location. The excursions are extremely popular with limited spaces; therefore they operate on a first come first serve basis during Summer Camp only.

6. Does my child have to join excursions?

No, Our full Camp schedule will run as normal. Our excursions are optional and limited numbers will attend.

7. What’s the maximum teacher/coach to child ratio?

Age 2-5: 1:7
Age 6+: 1:10
Swimming classes will be held with a qualified coach, 2 assistants and a lifeguard where necessary.

8. What are the sizes of the class groups?

We like to ensure that each group is well mixed and our maximum size of grouping is 20 children

9. What qualification do the teacher/coaches have?

Dubai Holiday Camps carefully pick our staff to ensure the children are well looked after & parents minds are at ease. All of our staff are school teachers or qualified sport coaches or have experience or qualifications in working with children.

Our staff are from various countries around the world as we prefer to ensure that are program is well-rounded and is able to cater for all backgrounds. Some of the main countries that our staff are from are; UK, Australia, New Zealand, USA, Canada, South Africa, Austria, India, Philippines and GCC countries.

10. What time do I need to bring the kids and when do I pick them up?

Half Day Camp – Drop off is between 8:00 – 9:00 am and pick up is between 1:40 -2:00 pm

Full Day Camp – Drop off is between 8:00 – 9:00 am and pick up is 5pm

11. I would like to register my child but I want to place him/her with their brother/sister/friend is this possible?

Dubai Holiday Camps run a very comprehensive schedule of activities, these activities are segregated by age group and sometimes by gender depending on activity. We will endeavor to keep siblings and or friends together where possible, but we cannot always guarantee this when camp is busy and bookings have been made late. Please ensure to mention any pairing when you register for our camps.

We would also like to mention that Dubai Holiday Camps offer a 20% sibling discount on all weekly and monthly bookings.

12. What should my children wear to camp?

We recommend that children wear casual clothing; t-shirts, shorts, or sports clothing are all acceptable.

As children are actively playing in different activities it is best that they wear sports shoes or trainers. We would suggest that parents avoid sending their children to camp in flip flops or sandals.

We also advise parents to clearly label their child’s property this includes bags, clothing, shoes, lunch box containers, water bottles, towels, swimwear, goggles etc.

13. What else do I need to make sure is packed for my child to bring to camp?

Please ensure everyday that you pack a swimsuit & Towel (During Spring & Summer camp only), goggles, drinks and lunch box.

14. What if my child is sick?

On the unfortunate chance your child is sick we ask you to please refrain from sending your sick child/children to camp as they could make other children sick.

If you send your sick child / children to camp then this will result in having to come and collect them.
Please note that we do not offer any refunds or credit for missed classes in these circumstances.

15. What if my child has a medical condition?

It is vital that we are made aware of any medical conditions and/or any prescribed medications at the time of registration. This way staff are prepared and can watch for any signs of behavioral changes and can alert the nurse if necessary.

Dubai Holiday Camps operates as a “Nut and Pork free camp” to ensure nut allergies are prevented. We request parents NOT to bring any products containing nuts or nut products to camp (This includes nut butters!).

16. What first aid procedures you have in place?

We have a qualified Nurse on duty at all times in each camp. We also have a lifeguard on duty during swimming activities. In addition, as our staff are dealing with children on a regular basis ,they all have basic First Aider’s knowledge and we train regularly.

17. What if children are badly behaved?

We encourage good behaviour and sportsmanship with positive reinforcement. Our qualified staff treat children with up-most respect and expect this to be reciprocated by children.

However, on the rare occasion of incessant bad behaviour the staff will not tolerate it and will deal with it in the most effective manner.

If the bad behaviour is non-correctable and of a serious nature we will be forced to contact parents to take action. In the most extreme cases we reserve the right to remove children from our program.